In 2004, the Philippines
already captured 20 percent of the total world market share in contact center
services. The Philippine government estimates the Philippines could capture 50
percent of the total world English-speaking market in 2008. This industry,
aside from contributing 12 percent in to the Philippines gross national product,
is also the fastest growing provider for Filipino college graduates. The
Information and Communications Technology division of the BOI reported that the
call center industry experienced a growth rate of 70 percent in 2005 making it
the most dynamic of all sectors in the Philippine information technology
industry. According to industry forecasts, more than a million Filipinos would
be employed in the call center industry, with more than US$12 billion in
revenues in the year 2010. The Philippines
is also considered as location of choice due to its less expensive operational
and labor costs.
The country offers 24/7 multilingual and multimedia
supported premium services for marketing, sales, customer care, crisis
management, investor relations and other key business applications. The reasons
cited for the bullish outlook towards the Philippines have been, among
others, due to lower operating costs, English language proficiency and high ICT
skills yet low-cost workforce.
philcontactcenter.com is the newest website for the call center professional. The site is an online magazine that provides the latest news and information on the contact center industry. Like any magazine, we not only want you to be informed but we also want you to be entertained.
